Careers

Are you interested in joining our dedicated team of event professionals who are passionate about delivering the highest quality event environments for the most prestigious sporting and cultural occasions in the global calendar?

As a company continuously growing by embracing new opportunities, we are proactive in seeking event enthusiasts to join our team and are always happy to receive your CV if you feel you have what it takes to make an impact with our company.

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Account Manager (Sales)

Arena Middle East & Asia Kuala Lumpur, Malaysia Full Time

Arena's vision is to supply successful events with a high level of customer service and attention to detail. We do everything in our ability to supply this to a client (international & local) and the Trainee Account Manager is at the forefront of learning and promoting this attitude.

This person will be primarily responsible for sourcing and servicing of all Arena's clients. Acting as the central point of contact for the client throughout the pitch and win process, they will have overall responsibility for delivering a successful event whilst ensuring that all internal procedures are adhered to.

 

KEY RESPONSIBILITIES

 

CLIENT HANDLING

  • Working with existing clients to understand their ongoing requirements and up sell accordingly
  • Taking full client brief, from initial telephone/email enquiry through to site visit
  • Assessing client needs to determine the scope of the project and the associated technical and design requirements
  • Liaise with other departments (Operations/Design/Production) to ensure they are equipped to provide accurate estimates and creative input
  • Work with the design team on creative solutions to meet the client brief
  • Preparation of proposals using Allhire and PowerPoint
  • Presentation of proposals to the client including selling of creative elements and costings
  • Negotiation and final closing of proposal with client
  • Act as the sole point of contact for the client ensuring that all parties (internal & external) are briefed throughout
  • Work closely with the project manager to ensure they are supported in delivering the event to the client specification and timeline
  • Generation of invoicing and overall responsibility for obtaining client payment pre-event
  • Completion of all internal paperwork to ensure smooth running of office systems
  • Support other members of the client services team in order to knowledge sharing and meet deadlines

 

BUSINESS DEVELOPMENT

  • Devise a strategy / action plan to leverage off your existing client base
  • Work with the Head of Sales to define your new business development plan and sales strategy
  • Research prospective clients and market sectors
  • Contact prospective clients and develop relationships
  • Meet with all your new and existing clients and give credential presentations as well as Arena updates
  • Update and maintaining contact tracking database
  • Liaise with all members of staff relating to building new client relationships
  • Ensure all targets (revenue & individual) are met on a monthly / quarterly basis

Job Application

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